What are your shipping rates and methods?
We offer flat rate shipping charges based on the dollar value of the order placed. We ship to all UPS Worldwide Expedited Countries. Below is a chart of our international shipping rates.
|ORDER TOTAL||UPS International Economy||UPS International Priority|
|$0 - $25||$7.99||$11.99|
|$25.01 - $50||$12.99||$16.99|
|$50.01 - $75||$16.99||$20.99|
|$75.01 - $100||$19.99||$23.99|
UPS International Economy - AVAILABLE TO ALL UPS WORLDWIDE EXPEDITED COUNTRIES. Package NOT Insured. No Delivery Confirmation. Delivery within 7 - 14 days after order is shipped to most countries (not including delays due to Customs), but may take up to 4 weeks.
UPS International Priority - AVAILABLE TO ALL UPS WORLDWIDE EXPEDITED COUNTRIES. Package NOT Insured. No Delivery Confirmation. Delivery within 4 - 8 days after order is shipped to most countries (not including delays due to Customs), but may take up to 4 weeks.
What region coding are the products you sell?
Non-adult DVD and Blu-ray items are Region 1, NTSC formatted products. The adult products we sell are Region free NTSC formatted products. We do not sell PAL formatted DVDs or Blu-rays.
Can I use PayPal for my international order?
Yes, we do accept PayPal for international orders.
Important information regarding international orders:
When placing an international order you agree to the following:
- We can not offer refunds or exchanges on orders shipped internationally.
- We can not be responsible for packages held by Customs.
- The customer is responsible to be aware of and abide by all laws pertaining to the importing of materials purchased on TLA Entertainment affiliated sites.
- We charge customers for any fees incurred for refused shipments.
- We do not pay International Duty Taxes and any incurred Duty Taxes will be charged back to the customer.
- We do not devalue the Cost of Goods.
- We are not liable for shipments sent overseas via a third party located in the United States.
- International orders will not ship until all items are in stock in our warehouse.
- TLA Entertainment reserves the right, with or without prior notice to you, to change these Terms of Agreement at any time. You are responsible for regularly reviewing these Terms and your continued use of our website(s) constitutes your agreement to all such Terms of Agreement.
Please allow 3-5 business days for your order to process.
Contact Customer Service
Do you have a question, comment or concern? Are you still unsure about something? Contact our customer service department using the form below.