Link to This

International Shipping Questions

Use for your international purchases!

What products do you ship internationally?

We ship DVD, Blu-ray, paperback books and most gift and clothing items outside the US. We’re sorry but at this time we cannot ship hardcover books, calendars, sex toys, and assorted other novelties to customers outside the country.

What region coding are the products you sell?

  • Non-Adult Products: We only sell Region 1, NTSC formatted products.
  • Adult Products: We only sell Region free NTSC formatted products.

We do not sell PAL formatted products.

How will my order be shipped?

Packages are shipped to international customers via U.S. Postal Service (USPS) Air Mail. Please allow 1 to 6 weeks for delivery, and note that we are unable to track U.S. Postal Service shipments: neither TLA nor the U.S. Postal Service can take any responsibility for orders once they ship from our warehouse.

What is your international shipping policy?

When placing an order, international customers agree to the following Terms of Agreement and Policies:

  • We do not offer refunds or exchanges of any kind on any orders shipped internationally.
  • We are not responsible for packages held by Customs.
  • It is the customer’s responsibility to be aware of and abide by all laws pertaining to the importing of materials purchased on TLA Entertainment affiliated sites.
  • We charge customers for any fees incurred for refused shipments.
  • We do not pay International Duty Taxes and any incurred Duty Taxes will be charged back to the customer.
  • We do not devalue the Cost of Goods.
  • We are not liable for shipments sent overseas via a third party located in the United States.
  • International orders will not ship until all items are in stock in our warehouse.
  • TLA Entertainment reserves the right, with or without prior notice to you, to change these Terms of Agreement at any time. You are responsible for regularly reviewing these Terms and your continued use of our website(s) constitutes your agreement to all such Terms of Agreement.

Please allow 3-5 business days for your order to process.

Where do you ship internationally?

We ship both adult and non-adult products abroad. Below is a complete list of countries to which we ship. The list includes shipping costs for the first item, as well as each additional item.

WE WILL SHIP TO: U.S. Postal Service (USPS) CHARGES
Country Adult? First Item Each Additional Item
Andorra Yes $6.50 $5.99
Anguilla Yes $6.50 $5.99
Antigua & Barbuda Yes $6.50 $5.99
Argentina Yes $6.50 $5.99
Aruba Yes $6.50 $5.99
Ascension Island Yes $6.50 $5.99
Australia Yes $6.50 $5.99
Austria Yes $6.50 $5.99
Bahamas Yes $6.50 $5.99
Barbados Yes $6.50 $5.99
Belarus Yes $6.50 $5.99
Belgium Yes $6.50 $5.99
Benin Yes $6.50 $5.99
Bermuda Yes $6.50 $5.99
Bhutan Yes $6.50 $5.99
Bolivia Yes $6.50 $5.99
Brazil Yes $6.50 $5.99
British Virgin Islands Yes $6.50 $5.99
Bulgaria Yes $6.50 $5.99
Burkina Faso Yes $6.50 $5.99
Cambodia Yes $6.50 $5.99
Canada Yes $6.50 $3.99
Cape Verde Yes $6.50 $5.99
Cayman Islands Yes $6.50 $5.99
Central African Republic Yes $6.50 $5.99
Chad Yes $6.50 $5.99
Chile Yes $6.50 $5.99
China Yes $6.50 $5.99
Colombia Yes $6.50 $5.99
Cook Islands Yes $6.50 $5.99
Costa Rica Yes $6.50 $5.99
Cote D'Ivoire Yes $6.50 $5.99
Cyprus Yes $6.50 $5.99
Czech Republic Yes $6.50 $5.99
Democratic Republic of the Congo Yes $6.50 $5.99
Denmark Yes $6.50 $5.99
Dominican Republic Yes $6.50 $5.99
East Timor Yes $6.50 $5.99
Ecuador Yes $6.50 $5.99
El Salvador Yes $6.50 $5.99
Equatorial Guinea Yes $6.50 $5.99
Estonia Yes $6.50 $5.99
Falkland Islands Yes $6.50 $5.99
Faroe Islands Yes $6.50 $5.99
Finland Yes $6.50 $5.99
France Yes $6.50 $5.99
French Guiana Yes $6.50 $5.99
French Polynesia Yes $6.50 $5.99
Gabon Yes $6.50 $5.99
Georgia Yes $6.50 $5.99
Germany Yes $6.50 $5.99
Gibralter Yes $6.50 $5.99
Greece Yes $6.50 $5.99
Greenland Yes $6.50 $5.99
Guadeloupe Yes $6.50 $5.99
Guatemala Yes $6.50 $5.99
Guinea-Bissau Yes $6.50 $5.99
Haiti Yes $6.50 $5.99
Honduras Yes $6.50 $5.99
Hong Kong Yes $6.50 $5.99
Hungary Yes $6.50 $5.99
Iceland Yes $6.50 $5.99
India Yes $6.50 $5.99
Indonesia Yes $6.50 $5.99
Irish Republic Yes $6.50 $5.99
Isle of Man Yes $6.50 $5.99
Israel Yes $6.50 $5.99
Italy Yes $6.50 $5.99
Japan Yes $6.50 $5.99
Laos Yes $6.50 $5.99
Latvia Yes $6.50 $5.99
Liechtenstein Yes $6.50 $5.99
Lithuania Yes $6.50 $5.99
Luxembourg Yes $6.50 $5.99
Macao Yes $6.50 $5.99
Macedonia Yes $6.50 $5.99
Madagascar Yes $6.50 $5.99
Mali Yes $6.50 $5.99
Malta Yes $6.50 $5.99
Marshall Islands Yes $6.50 $5.99
Martinique Yes $6.50 $5.99
Mexico Yes $6.50 $5.99
Micronesia Yes $6.50 $5.99
Moldavia Yes $6.50 $5.99
Monaco Yes $6.50 $5.99
Mongolia Yes $6.50 $5.99
Montenegro Yes $6.50 $5.99
Montserrat Yes $6.50 $5.99
Namibia Yes $6.50 $5.99
Nepal Yes $6.50 $5.99
Netherlands Yes $6.50 $5.99
Netherlands Antilles Yes $6.50 $5.99
New Caledonia Yes $6.50 $5.99
New Zealand Yes $6.50 $5.99
Nicaragua Yes $6.50 $5.99
Niger Yes $6.50 $5.99
Niue Yes $6.50 $5.99
Norway Yes $6.50 $5.99
Palau Yes $6.50 $5.99
Panama Yes $6.50 $5.99
Paraguay Yes $6.50 $5.99
Peru Yes $6.50 $5.99
Pitcairn Islands Yes $6.50 $5.99
Poland Yes $6.50 $5.99
Portugal Yes $6.50 $5.99
Reunion Island Yes $6.50 $5.99
Russia Yes $6.50 $5.99
Rwanda Yes $6.50 $5.99
Saint Helena Yes $6.50 $5.99
Saint Pierre et Miquelon Yes $6.50 $5.99
San Marino Yes $6.50 $5.99
Serbia Yes $6.50 $5.99
Singapore Yes $6.50 $5.99
Slovak Republic Yes $6.50 $5.99
Slovenia Yes $6.50 $5.99
South Africa Yes $6.50 $5.99
South Korea Yes $6.50 $5.99
Spain Yes $6.50 $5.99
Sri Lanka Yes $6.50 $5.99
Suriname Yes $6.50 $5.99
Sweden Yes $6.50 $5.99
Switzerland Yes $6.50 $5.99
Taiwan Yes $6.50 $5.99
Tajikistan Yes $6.50 $5.99
Thailand Yes $6.50 $5.99
Turkey Yes $6.50 $5.99
Turks & Caicos Island Yes $6.50 $5.99
Ukraine Yes $6.50 $5.99
United Kingdom Yes $6.50 $5.99
Uruguay Yes $6.50 $5.99
Vanuatu Yes $6.50 $5.99
Venezuela Yes $6.50 $5.99
Vietnam Yes $6.50 $5.99

Verification Questions

Use for your international purchases!

Orders placed using PayPal DO NOT require international verification!

Why must I have my credit card verified?

Due to the high rate of international fraud, we have a strict International customer verification process for all international customers EXCEPT for those in Canada and American Express cardholders in any country. This is to help us ensure that no one has stolen your card or card information and is purchasing products without your knowledge.

Unless you are ordering from Canada or using AMEX, when you make your first international purchase, we will need photocopies, scans or digital photos (JPEG or GIF Files only) of the following to verify your Credit Card information before we can ship your order *.

  • The front and back of your Credit Card. You should conceal the CVV2 Code and 7 or 8 digits of your Credit Card number on both the front and back (if listed) for security. But you must leave at least 8 digits visible for our verification process.
  • Your Credit Card billing statement with your billing address and your bank or Credit Card company’s letterhead CLEARLY visible. **

* Once we have these documents, you will not need to submit them again unless you use another credit card for a future purchase.

** We will not accept a copy of an online billing statement. If a billing statement is not available, you may send an image of your driver’s license, passport, or even a utility bill, but only if it CLEARLY shows your name and billing address.

How do I submit and verify my credit card information?

You can send us the images of your Credit Card information either by fax (photocopies) or email (scans and digital photos). Although if you send scans or digital photos, they must be a JPEG or GIF file and at a resolution of at least 100 dpi. To get verified, follow these steps:

  1. Obtain a photocopy, scan, or digital photo of:
    • The front and back of your Credit Card. Conceal the CVV2 Code and 7 or 8 digits of your Credit Card number on both the front and back for Security.
    • Your Credit Card billing statement with your billing address and the company's letterhead clearly visible.
    • JPEG or GIF files only.
  2. Submit your billing information and your order number to our Verification Department:
    • FAX: 001-267-765-9882
    • Email: cardverification@tlavideo.com
    • Mail:
      TLA Entertainment Group, Inc.
      110 S. 7th Street - 3rd Floor
      Philadelphia, PA 19106
      USA
  3. We will notify you via Email when your Account has been verified. All future orders with that Credit Card will process regularly and you will NOT need to re-verify that Card each time you place an order.

What if my credit card verification has declined?

There are many reasons that Credit Card information may be declined and each case is different. If your Credit Card information was declined, contact our Customer Service Department to pursue the matter further.

Please note we have special pages if you need to:

Otherwise, please contact us using this form:

-------------------------------------------------------------

You can also contact us:

  • 110 S. 7th Street - 3rd Floor
  • Philadelphia, PA 19106
  • Phone: 1-215-733-0608 ext. 1
  • Toll Free: 1-888-TLA-DVDS (1-888-852-3837) ext. 1
  • Fax: 1-267-765-9882